Last updated May 31, 2026
Refund Policy
Paddle Purchases
Purchases of PandaTalk made through Paddle are governed by Paddle's Refund Policy. Paddle acts as the merchant of record and manages refund, withdrawal, and cancellation requests for those transactions under its policy and applicable law.
Refund Eligibility
Refund eligibility, statutory withdrawal rights, country-specific rules, discretionary refunds, timing, and payment method handling are determined by Paddle in accordance with Paddle's Refund Policy. Nothing on this page limits any mandatory consumer rights that apply to your purchase.
How to Request a Refund
To request a refund for a Paddle transaction, use the links in your Paddle receipt or subscription management email, or visit paddle.net and choose the refund request option. Paddle may use its transaction records to verify the request.
Subscriptions and Cancellations
You can cancel a Paddle-managed subscription through the links in your Paddle receipt or subscription management email. Cancellation stops future billing for that subscription according to Paddle's policy and the subscription terms shown at checkout.
Product Help
For help using PandaTalk or resolving a product issue, email support@panda-talk.com. We may ask for your receipt email or Paddle transaction details so we can help investigate the issue.
Access After Refund
If Paddle issues a refund, access to the refunded PandaTalk product or subscription will cease.
Related Terms
This policy is part of our Terms of Service. If there is a conflict between checkout-specific terms and this page, the Paddle terms and policies that apply to the transaction control for that purchase.